Packaging, Shipping & Returns Policy

We ship to all parts of New Zealand.

If you live in Hobsonville or nearby we would love to see you at our store located at 3/3 Workspace Drive, Hobsonville.

If you wish to purchase outside of NZ, please contact us at [email protected] for shipping costs.

Our shipping and handling rates in NZ are:

Total order value $ Cost
Purchases up to $99.99 $6.00
Over $100 FREE
Rural delivery surcharge $3.68

Shipping and delivery will be handled by Courier Post. We send all our deliveries out with Authority to Leave at your property. If you do not wish for your delivery to be left, or wish for your item to be left in a special place, please ensure you leave a comment in the notes section when you order.

Please be aware that for RD address NZ POST charge an extra $3.68 to deliver, unfortunately, we need to on-charge this at check-out. Alternatively please supply a non RD delivery address if available at checkout.

Most orders are processed the same day but please allow 2 – 4 working days for delivery.

 

Refunds and Returns

If your purchase is unsatisfactory for a fair reason and returned within reasonable time you will get a 100% refund guaranteed. To be eligible for a return, your item must be unused and in the same condition that you received it. Your must provide the receipt or proof of purchase. Please email [email protected] or fill out the form on the contact page to notify us of your refund or return request.